FAQ

1. What type of payment do you accept?
   We accept various type of payments: Credit Card (Visa and Mastercard), Maybank2u.com, Alliance Online, Hong Leong Online, AmBank Group, Eon Bank, RHB Bank, CIMB Clicks, Bank Islam and PBebank.com (Public Bank).
2. How secure is my online order and payment?
   Your payments are handled by Secure Sockets Layer (https) pages which is highly secure. There is no need for you to worry about it.
3. When can I expect to receive my order?
   For more information on this, kindly refer to our Delivery Policy.
4. Do you ship your products internationally?
   We only ship our products within Malaysia. Shipment is free for several locations in Klang Valley. Kindly view our FREE DELIVERY ZONE section for more details.
5. I could not complete my purchase transaction, what should I do?
   Send and explain to us the error you have encountered to sales@belltheflorist.com or use our contact form. Our staff will promptly look into it.
6. How can I check my order status?
   You are required to login to your registered account here at belltheflorist.com. Once you are logged in, click on My Account > Orders in the User Panel. Not only will you be able to check your order status, your previous orders can also be viewed.

If the answer to your question is not here, please do not hesitate to contact us for further information.