Terms and Conditions
For Bell The Florist to process your order, we need information such as your full name, email address, contact number, your billing address, delivery address and payment details.
Please note, if you do not receive an email confirmation, your order has not been processed. Please contact Bell The Florist by phoning +6019-3531113 or by emailing: sales@Belltheflorist.com
Orders will not be despatched until payment in full has been received.
To avoid delays with processing your order, please ensure your credit card number is accurately entered into our secure online ordering system. We will endeavour to contact you as soon as possible if there are any issues, however please be advised that your order cannot be despatched until payment has been confirmed.
It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect Bell The Florist will not refund. Should you wish to send the flowers again it will be at full expense to the customer.
Please note that your payment is processed by Mobile88.com Sdn Bhd. (iPay88). The name of Mobile88.com or Mobile88.com Sdn Bhd will be shown on your credit card / bank statement and you will also receive a notification email from iPay88 on this transaction.
Cancellation of Orders - Should you need to cancel your order; a refund will be given with an administrative fee charge of RM50, ONLY IF notice is received by Bell The Florist 24 hours prior to the scheduled delivery date/time. 75% of the total order value will be charged for cancellations received within 24 hours of scheduled delivery date/time. We are unable to cancel orders that have already been prepared.
Normal delivery hours for Bell The Florist are between 9am and 5pm, Monday - Saturday. Bell The Florist offers same day delivery for orders submitted before 1pm from Mondays to Fridays, and by 12 noon on Saturdays.
Bell The Florist cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.
As Bell The Florist is closed on public holidays, we will deliver your gift on the next business day.
Prices of goods, services, delivery and other charges displayed on the Belltheflorist.com website are current at the time of display. These prices are subject to variation without notice.
We will always attempt to be as accurate as possible with our product descriptions and pricing.
All prices are quoted in Ringgit Malaysia (RM).
Flowers/Plants are seasonal and subject to availability on the day of delivery.
Hamper items are subject to availability on the day of delivery.
Containers are subject to availability on the day and may be substituted.
Products/colours/containers may vary in regional/interstate areas.
These Terms and Conditions govern the use of Belltheflorist.com (the web-site) and the purchase of any goods from it. The website is owned and operated by Bell The Florist (SA-0136031-V).
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Bell The Florist reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.
If you purchase goods and services from Belltheflorist.com or create a customer registration account with us, we may require you to provide your name, address, email address, credit card number or other details ("customer information"). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Bell The Florist with current, complete and accurate customer information when asked to do so by the website or an employee of Bell The Florist.
If you need further assistance please contact us at +6019-3531113 or email: sales@belltheflorist.com